SHIPPING & RETURNS
Shipping Policy
Prices
The price of the product given on the website is given in GEL, including VAT. Prices listed on the site does not include the cost of transportation (courier service). Prices are subject to change at any time by the administration.
Order
After placing your order, you will receive an automatic confirmation via email. After placing the order, our operator will contact you and check the order, after which the shipping will take place.
Delivery is carried out on the territory of Tbilisi and is completely free. Maximum delivery time is 3 days after ordering, in case of standard (labeled) bottle.
Delivery is carried out on the territory of Tbilisi and is completely free. Maximum delivery time is not more than 92 hours after ordering, in case of engraved bottle.
Delivery is carried out in the region (on the territory of Georgia) within no more than 4 days. The cost of the loan depends on the region.
When ordering from the region, before ordering, please contact the georgegreywinery administration using the following contact channels: Email: grey@georgegreywinery.com Tel. +995 574 94 00 20 /+995 555 94 19 88 or via the online chat on the site.
Return & Exchange Policy
Cancel the order
George Gray Winery is obliged to refund the amount paid by the user if:
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The product purchased by the customer was not delivered to the customer within 3 days after payment;
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The delivered product does not match the purchased one;
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The product is damaged during delivery.
Return terms are valid for 12 hours after delivery of the product.
If a customer mistakenly indicates the desired product at the time of purchase,
georgegreywinery.com agrees to exchange the purchased product if:
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The customer will pay the cost of transportation of the products at his own expense;
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The actual balance of the re-requested product is in the stock of the online store of georgegreywinery.com.
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If the actual balance of the re-requested product is not searched in the georgegreywinery.com online store, then the customer will get a refund of the amount paid (in terms of shipping cost) to his personal bank account, which must be provided by customer via mail. Customer must use below email: grey@georgegrewywinery.com.
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If the price of the re-requested product exceeds the price of the erroneously ordered product, then the customer pays only the given difference, and if the price of the re-requested product is less than the price of the purchased product, the existing difference is not refundable.